We want you to love shopping at www.tornsoulclothing.com If products purchased do not meet your expectations, you may return them with the packing slip within 15 days of when your order was delivered. Please note that we do not process exchanges at this time, only returns. We are happy to replace or refund your item(s) as long as it has not been worn or washed, does not smell of any fragrances (detergent, cologne, perfume, Febreze, smoke, etc.), does not have any pet hair, and is still in brand new condition. Once the item is received and inspected to ensure it has not been worn, washed, and it is in brand new condition, we will ship out a replacement or issue a refund. If there are any signs that it has been worn, washed, smells of fragrances, or any evidence that it is not in new condition, unfortunately we are not able to replace or refund you for the item(s) and the item(s) will not be returned to you. You will be refunded via the method in which you paid. Original shipping and handling charges will not be refunded if error is on the part of the consumer. You can email us support@tornsoulclothing.com for return instructions.